Company: Narrow Path Digital (“NPD,” “we,” “us,” or “our”)

This Refund Policy outlines the terms under which refunds may be considered for services provided by Narrow Path Digital. By engaging with NPD, you acknowledge and agree to this policy.

1. Scope of Policy

1.1 This Refund Policy applies to all services offered by NPD, including but not limited to:

Website design and development

AI systems and automation setup

Digital marketing and social media management

Branding, logo design, and creative deliverables

Monthly subscription services (hosting, maintenance, review systems, etc.)

1.2 As our work involves custom creative and technical deliverables, refunds are handled differently depending on the stage and nature of the service.

2. General Refund Principles

2.1 NPD provides services that are bespoke, time-based, and resource-driven. Once work has commenced or digital assets have been created, refunds are generally not available.

2.2 Refunds may only be considered where:

No work has begun on the project, and a written cancellation request is made within 48 hours of payment; or

A proven billing or technical error has occurred.

2.3 Refunds will not be issued for dissatisfaction arising from subjective expectations (e.g., creative preferences or marketing performance), where the service was delivered as outlined in the proposal or agreement.

3. Website, Branding & Creative Projects

3.1 Once initial design concepts, drafts, or previews have been shared with the client, the project is considered to have commenced. Refunds are not available after this stage.

3.2 If a project is cancelled mid-way by the client, NPD may issue a partial refund at its discretion, proportionate to the remaining uncompleted work and less any non-recoverable costs.

3.3 If the client fails to provide required materials, approvals, or feedback, this does not constitute grounds for a refund. The project may be placed on hold or closed after 30 days of inactivity, with payments retained for work completed.

4. Subscription & Recurring Services

4.1 For ongoing services such as hosting, AI voicemail systems, review platforms, or digital automation subscriptions, cancellations must be made in writing at least 7 days before the next billing cycle.

4.2 Refunds are not available for past or current billing cycles, as these services are prepaid and provisioned through third-party systems.

4.3 Upon cancellation, services will remain active until the end of the paid billing period, after which access will be suspended or deactivated.

5. Non-Refundable Services

The following are strictly non-refundable once activated, delivered, or accessed:

Domain registrations and hosting services

AI system integrations and third-party software setup

Marketing campaigns or paid ads once launched

Completed logo or website files delivered to the client

6. Billing Errors and Duplicate Payments

6.1 If an overcharge, double payment, or technical billing error occurs, clients must notify NPD within 7 days of the transaction.

6.2 Upon verification, a full refund or credit note will be issued within 5 business days to the original payment method.

7. Dispute Resolution

7.1 NPD aims to resolve all concerns quickly and fairly. Clients should contact [email protected] before initiating any chargeback, PayPal dispute, or third-party claim.

7.2 If a dispute arises, NPD may request written evidence of dissatisfaction and will attempt a resolution within a reasonable timeframe.

7.3 Where partial work has been completed, NPD reserves the right to withhold an amount reflecting the proportion of services already delivered.

8. Intellectual Property and Refund Implications

8.1 All creative materials, branding, and website deliverables remain the property of NPD until full payment is received.

8.2 In cases where a refund (partial or full) is approved, the client forfeits all rights to use, modify, or distribute the associated work. Any continued use of unpaid or refunded material constitutes copyright infringement under the Copyright Act 1968 (Cth).

9. Exceptions Under Australian Consumer Law

9.1 This policy operates in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

9.2 Nothing in this policy limits your statutory rights to a remedy in the event of a genuine service failure or breach of contract by NPD.

9.3 However, refunds will not be provided for change of mind, delays caused by client inaction, or outcomes outside our control (e.g., search engine ranking, audience behaviour, or third-party platform changes).

10. Updates to This Policy

NPD reserves the right to amend this Refund Policy at any time. Updates will be reflected on our website or communicated via email. Continued engagement with NPD services constitutes acceptance of the updated terms.

Contact Us

For questions regarding refunds or billing, please contact:
Narrow Path Digital Billing Department
[email protected]